Terms and Conditions

  • Home
  • Terms and Conditions

Scope

Lexus Travels provides an online forum for and to users via this website, through which, users can browse several types of domestic and international airline tickets, accommodations, travel insurance, airport cab services, and bus tickets. Make a reservation through the website to enter into a direct pact with the Provider of all these amenities. All the Providers’ information provided by the Provider is not verified or guaranteed by us. Verifying this information is not covered by us so we are not liable for any inaccuracy, bugs, obstruction, false information, or non-delivery of information. We let you connect with the Providers via an online platform. Thus, we are not liable at all for Provider’s act or omission. We do not make any sanctions regarding the Provider’s rating or the level of service quality.

We reserve the right to deny any booking and not accept the user at the Company’s direction without reasoning the rejection. This rejection could be because of any reasons including breach of these terms, embargo, fraud, theft, economic sanctions, prohibitions in regulations, cyber-crime, erroneous information, suspicion of criminal activity, suspicious ordering transactions, suspicious behavior, insult, threats, refusal to information provision, communication breakdowns, problematic credit card electronic communications, blacklists or watch lists by the government. The Company can discretely remove or delete any user’s account temporarily or permanently at any time. Removed users should not use the website by hiding their actual identity using any other account. Accepting the Terms shows your acknowledgment towards certain acceptances that you have never been involved in any fraudulent activity, you have never been charged with any criminal offense, and you have no link with any terrorist agency.

The subject available on the website is not for commercial use so you must agree to this term. Unless you are not permitted by the Company, you must agree not to copy, modify, display, distribute, license, perform, transmit, publish, transfer, reproduce, sell, or resell any information, services, software, or products. You must agree not to perform any action imposing a burden on the website; store or send content violating any law; sending spam; store or send the content trespassing upon the intellectual property of a person; manipulate the information; gain unauthorized access to the website; any action damaging the SEO or Company.

Mode of Payment

We offer you dual modes of payment for your convenience. You can either pay online or offline.

Online

Lexus Travels is incorporated with a world-class payment system, meeting the highest payment security global standards. Our incorporation with the global standards proves beneficial for the users since the payment made via Visa as well as Mastercard debit and credit cards are accepted by us. The partner bank payment system we are partnered with processes your credit card details. We or our partner never store your credit card information. Make your payment through a credit or debit card, and cash. In case your credit card charge gets declined by our bank, you are responsible for coordinating with our Customer service team.

Offline

Payment made to our banks via funds transfer is agreed by us. Visit our branches for making payments. You can make the payment through a credit card, debit card, or cash.

Order Confirmation

An online order will be deemed confirmed solely when the user receives a Travel Voucher or a Travel E-document email from us. This email is the confirmation of your order with the supplier. Receiving no such email means your order is not confirmed. And in such a case, please contact our Customer Service team, share your booking details, and feel free to sort out your queries with us.

Visa Guidelines

Must consult the Embassy or a Consulate of the country to get to know about the up-to-date visa requirements. Pakistani passengers are required to have visas mandatorily. Customers should stay responsible for making sure that all the arrangements are made well; the travel document passengers are holding must be valid.

Promotion Codes

Use our voucher system to enjoy our frequently offered promotional discounts. Our registered members will receive vouchers, special discounts, and promotions. Our promotion codes will certainly be of interest to you. We reserve the right to terminate or modify the vouchers, discounts, and promotions at any time without prior notice. These terminations and modifications are not to be disputed over since once they are made, they have been finalized.

Delivery of Products and Services

We deliver airline e-tickets to customers through email. Airline e-tickets a passenger receives have unique confirmation numbers like Ticket Number and Passenger Number Record. These emails contain unique details pertaining to the customer. The airline and the Civil Aviation Authority demand you show a hard copy of these details before entering the airport and checking in at the airline desk. You will get your boarding pass when your e-ticket and important documents such as your ID card or passport will be checked by the airline.

Booking Amendments

In order to make any kind of amendments like changes or cancellations to your travel orders, please contact our Customer Service team. Must look through the airline fare policy or hotel booking policy very carefully since most fares and services will turn into penalties for amendments. Penalties made on the basis of amendments will be collected before the confirmation of these requested amendments. Nonetheless, you may not make amendments to some tickets. So, making amendments to such a ticket may result in losing it. Go for any kind of amendments before the departure date. The name you book your ticket on cannot be amended once it’s issued.